Refund policy

Return and Refund Policy
At QAVUNO, we want you to be happy with your purchase. If you change your mind about your order, you may have the right to cancel and return the goods in accordance with applicable consumer law.
1. 14-Day Cancellation Right
If you are a consumer in the European Economic Area (EEA), you generally have the right to cancel your purchase within 14 days of receiving the goods, without giving a reason.
The cancellation period ends 14 days after the day on which you, or a person designated by you, receives the goods.
To exercise your cancellation right, please contact us at hello@qavuno.co, providing your order number and a clear statement that you wish to cancel your purchase.
2. Returning an Item
After contacting us, we will provide you with instructions for returning the goods.
Unless the goods are faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, you are responsible for the direct cost of returning the goods.
Returned goods should be unused and, where reasonably possible, returned in their original packaging with all accessories and components.
This does not affect your statutory rights if the goods are faulty, damaged, not as described, or otherwise do not conform to the contract.
3. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incomplete, or different from what you ordered, please contact us as soon as possible at hello@qavuno.co.
Please provide your order number and, where appropriate, photographs or other information showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
4. Refunds
Once a cancellation or return has been approved, refunds will normally be made using the original payment method.
Where the statutory 14-day cancellation right applies, we will refund all payments received from you, including the applicable standard delivery cost, subject to applicable law.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Where permitted by law, a deduction may be made for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
5. Statutory Consumer Rights
Nothing in this policy affects your statutory consumer rights.
If goods are faulty, defective, not as described, or do not conform to the contract, you may have additional rights and remedies under applicable consumer protection law.
6. Contact Us
For returns, cancellations or refund enquiries, please contact:
QAVUNO
Email: hello@qavuno.co
Please include your order number whenever possible so that we can assist you promptly.