Shipping policy
Shipping Policy
At QAVUNO, we aim to provide a reliable and straightforward delivery service for every order.
1. Delivery Destinations
We currently deliver to selected countries within Europe. The countries available for delivery are displayed at checkout.
If your country is not available at checkout, we are currently unable to accept orders for that destination.
2. Shipping Costs
Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the delivery destination, order and shipping method available.
The shipping charge shown at checkout is the amount applicable to your order.
3. Delivery Times
Estimated delivery times are displayed at checkout where available.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors including the destination, carrier delays, supplier or fulfilment processing, public holidays, customs procedures, weather conditions and other circumstances outside our reasonable control.
4. Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on product availability and fulfilment arrangements.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
5. Tracking
Where tracking information is available, it will be provided to you once your order has been dispatched.
Tracking information may take some time to become active after dispatch.
6. Delivery Issues
If your order is delayed, appears to be lost, arrives damaged, or you believe that part of your order is missing, please contact us at hello@qavuno.co.
Please include your order number and any relevant information or photographs so that we can investigate the issue and assist you.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery or re-shipping costs may apply where permitted by law.
8. Customs, Duties and Import Charges
For deliveries where customs duties, import charges, taxes or other fees are legally applicable, these charges may be payable by the customer unless otherwise stated at checkout.
Customers are responsible for complying with any applicable import requirements in their destination country.
9. Damaged Goods
If your order arrives damaged, please contact us as soon as possible at hello@qavuno.co.
Please provide your order number and photographs of the packaging and damaged goods where possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
10. Delivery and Consumer Rights
Nothing in this Shipping Policy affects your statutory consumer rights.
If goods are faulty, damaged, not as described, or do not conform to the contract, your statutory rights remain unaffected.
For information about cancellations, returns and refunds, please see our Return and Refund Policy.
11. Contact Us
If you have any questions about delivery, please contact us:
QAVUNO
Email: hello@qavuno.co
Phone: +353 87 068 2055
Address: 24 Branogue Park, Middletown, Riverchapel, Co. Wexford, Y25 XV22, Ireland