Terms of service

These Terms of Service govern your use of the QAVUNO online store and any purchases made through our website.

By placing an order with QAVUNO, you agree to these Terms of Service. If you do not agree with these terms, please do not place an order.

1. About QAVUNO

QAVUNO is an online retailer of children's electric ride-on vehicles and related products.

For our contact details, please see our Contact Information.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions and other information displayed on our website are accurate and up to date.

Minor variations may occur, particularly in colour or appearance depending on your device or screen.

All products are subject to availability.

Children's electric ride-on vehicles must only be used in accordance with the manufacturer's instructions and applicable safety guidance. Adult supervision is required.

3. Orders

When you place an order, you are submitting an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including product unavailability, an obvious pricing or listing error, suspected fraudulent activity, or an issue affecting delivery.

If we cancel an order after payment has been taken, we will provide a full refund of the amount paid for the cancelled order.

4. Prices and Payment

All prices displayed on our website are shown in euros (€), unless otherwise stated.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted.

Payment must be successfully completed before an order can be processed.

5. Delivery

We deliver to the countries and destinations available at checkout.

Delivery times and shipping charges are displayed at checkout and may vary depending on the destination, product and shipping method selected.

While we make reasonable efforts to meet stated delivery estimates, delivery times are estimates and may be affected by circumstances outside our reasonable control.

For further information, please see our Shipping Policy.

6. Returns and Cancellation

Your statutory consumer rights are not affected by these Terms of Service.

Where applicable, consumers have a legal right to cancel an online purchase within 14 days of receiving the goods without giving a reason.

If you exercise your right to cancel, you must inform us within the applicable 14-day cancellation period. After notifying us, you must return the goods without undue delay and, in any event, within 14 days of notifying us of your decision to cancel.

For further information about cancellations, returns and refunds, please see our Return and Refund Policy.

7. Refunds

Where you validly exercise your statutory right to cancel, we will reimburse the payments received from you, including the applicable standard delivery cost, subject to applicable law.

We will normally issue the refund using the same payment method used for the original transaction.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Where permitted by law, you may be responsible for the direct cost of returning the goods if you were informed of this before placing your order.

8. Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, incomplete, or incorrect, please contact us as soon as possible.

Your statutory consumer rights apply to faulty or non-conforming goods. Where applicable, we will provide the remedy required by law, which may include repair, replacement, price reduction or a refund.

Nothing in these Terms of Service limits or excludes any statutory consumer rights that cannot lawfully be limited or excluded.

9. Children's Products and Safety

Our products are designed for children's recreational use and must be used responsibly.

An adult must supervise children whenever they are using an electric ride-on vehicle.

Products must only be used in suitable environments and in accordance with the manufacturer's instructions, age recommendations, weight limits and safety requirements.

Appropriate safety equipment should be used where recommended.

10. Website Use

You agree to use our website lawfully and not to misuse, interfere with, or attempt to gain unauthorised access to any part of the website or its systems.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.

11. Intellectual Property

All content on the QAVUNO website, including text, graphics, logos, images, product descriptions and other materials, is owned by or licensed to QAVUNO unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

12. Liability

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

We are not responsible for losses or delays caused by circumstances outside our reasonable control, including certain disruptions involving third-party delivery providers, suppliers, technical failures or other events beyond our reasonable control.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, products, legal requirements or business practices.

The version applicable to your purchase will be the version in effect when your order is accepted.

14. Applicable Law

These Terms of Service are governed by the laws of Ireland.

If you are a consumer, this does not deprive you of any mandatory consumer protection rights available to you under the laws of your country of residence.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

QAVUNO

Email: hello@qavuno.co

Phone: +353 87 068 2055

Address: 24 Branogue Park, Middletown, Riverchapel, Co. Wexford, Y25 XV22, Ireland